8th September 2009, 09:00-16:30 Blue Mountain Golf Centre, Wood Lane, Binfield, Berkshire, RG42 4EX
John Perks Service Management has much to offer competitive businesses in improving their IT capability to meet business requirements, and to maximise the value realised from IT budgets. Service Management is often seen as a bureaucratic overhead, a perception that can be mitigated by a pragmatic approach. This one-day workshop will review the core principles of Service Management and demonstrate how the principles can be applied to real world businesses in order to realise significant benefits.
The day will begin with registration and coffee at 8:30am, and will finish at 4:30pm after an open discussion, with breaks for coffee and lunch. John Perks will begin with an overview of Service Management and the principles advocated by version 3 of the IT Infrastructure Library (ITIL) with references to ISO/IEC 20000. John will then expand on this with a number of case studies drawn from his personal experience; the case studies will examine some of the issues occurring while implementing Service Management in the real world.
John Perks is a Principal Consultant with Partners in IT, a specialist Service Management consultancy, and is a colleague of Peter Wheatcroft, author of the BCS book "World Class IT Service Delivery". John has been involved in the implementation of Service Management for several household names in the UK, and continues to manage Service Management implementation projects in major UK and global organisations.
08:30 Registration & coffee
09:00 Welcome, etc
09:30 Service Management Overview
11:00 Mid-morning break
11:30 Service Management Overview continued
14:00 Implementation and Case Studies
15:00 Mid-afternoon break
15:30 Discussion Session
Refund and Substitutions
Full refunds are available up noon on 1st September 2009. After this time we will only accept name substitutions.
Closing Date for Bookings is midnight of 1st September 2009. NO bookings will be taken after this time.
To book your place online please login via https://wam.bcs.org/wam/login.aspx?ref=event&id=2144.